Your First Visit at Complete Physio Richmond
Seeing a physiotherapist for the first time can feel uncertain, especially if you’ve been managing a long-term or complex injury. At Complete, our aim is to make your first visit clear, supportive and confidence-building.
Expert Care From Your First Appointment
You’ll see a highly experienced physiotherapist – part of a team trusted by Melbourne specialists and consultants for their expertise in managing difficult or persistent injuries. Our clinicians combine hands-on skill with leading research knowledge to provide accurate diagnosis and realistic treatment options that can help you.
What Happens During Your First Appointment?
Comprehensive Assessment
Your physiotherapist will take time to understand your history, symptoms, lifestyle and goals. A detailed physical examination follows, and where appropriate, in-clinic ultrasound imaging may be used to better understand your injury. Treatment typically begins at your first appointment, so you’ll leave with a clear starting point and practical steps to begin your journey to improving.
Accurate Diagnosis and Clear Explanation
You’ll receive a clear explanation of your diagnosis, including why your injury may have been slow to recover and what needs to change to help you move forward. We spend time carefully assessing your condition to identify the root cause — not just the symptoms — so your treatment addresses what really matters.
Personalised Treatment Plan
Your physio will develop a structured, evidence-based plan tailored to you. This may include exercise prescription, load management, manual therapy and guidance on activity progression.
Education and Ongoing Support
Understanding your condition is key to recovery. You’ll receive practical education and advice on what you can do between sessions to stay active and confident.
How Long Is a Physiotherapy Session?
Session length depends on your needs and the clinician you see.
Initial consultations are 45–60 minutes (which is longer than most clinics) allowing time for a thorough assessment, diagnosis and treatment plan.
Follow-up consultations are 30 minutes to ensure ongoing, high-quality care. Your clinician may recommend longer sessions if your injury requires it.
Services We Offer
We pride ourselves on delivering the highest standard of care, guided by the latest research and consistent with your individual goals and values.
Our multidisciplinary team includes physiotherapists, osteopaths and myotherapists, working together to provide comprehensive care.
Physiotherapy
Exercise Rehabilitation
Clinical Pilates Classes
Myotherapy and Soft Tissue Massage
Osteopathy
GLA:D® Arthritis Program
Pre and Post Natal Physiotherapy
Dry Needling
Telehealth Physiotherapy
WorkCover, TAC and Medicare consultations
Each service is delivered with an active, evidence-based approach – focused on movement, education and long-term results.
Common Conditions & Unresolving Injuries We See
We are often consulted for second opinions and complex cases where recovery has stalled. Our team’s research and clinical expertise help uncover underlying causes and deliver sustainable outcomes.
Typical injuries and conditions include:
Achilles and patellar tendinopathy
Plantar fasciopathy (fasciitis)
Shin splints and stress fractures
Patellofemoral pain (runner’s knee)
Iliotibial band syndrome
Gluteal and hamstring tendinopathy
Hip and groin pain
Shoulder and rotator cuff injuries
Back and neck pain
Sports injuries and long-term pain conditions
Rowing and cycling injuries
Pregnancy and post-natal related pain
Running Injuries
Payment Options and Rebates
Private Health Insurance
If you have extras cover, you may be eligible for a rebate. The amount depends on your policy, so please confirm details with your insurer. We have HICAPS facilities for on-the-spot claiming, so you only pay the out-of-pocket expense.
We also treat Veterans, TAC and WorkCover patients.
WorkCover, TAC and Medicare
We accept patients covered under WorkCover, TAC and Medicare Chronic Disease Management Plans.
Payment is made at the time of your appointment, and our reception team will help ensure your documentation is ready for claiming.
For detailed information about eligibility, claiming and payment policies, please see:
WorkCover Physiotherapy →
TAC Physiotherapy →
Medicare Care Plans →
Do I Need a Referral
A referral is not required to see a physiotherapist. You only need a GP referral if you plan to claim through Medicare or if your treatment is covered under DVA, TAC or WorkCover.
What to Bring
- Any referral letters, imaging or scan results (X-ray, MRI, CT, ultrasound)
- Your private health insurance card (if applicable)
- Comfortable clothing such as shorts and, for females, a sports bra for assessment
Cancellation Policy
Please provide at least 24 hours’ notice for cancellations or changes. Missed or late-cancelled appointments may incur the full consultation fee.
Telehealth Consultations
If you can’t make it to the clinic, our team provides expert assessment and guided rehabilitation online. We are recognised internationally for leadership in telehealth physiotherapy — ideal for those balancing work, family or travel commitments.
FINDING US
Complete Physio Richmond
656 Bridge Rd
Richmond VIC 3121
Parking:
- 1-hour free parking on Bridge Road (after 9 am)
- 2-hour free parking on Yarra Boulevard
- All-day parking on River Street and Burwood Road
Public Transport:
Trams 48 and 75 stop directly outside.
Hawthorn Station is a 10-minute walk (1 km).
Team Members
Expert Care, Backed by Research
Our clinicians are leaders in physiotherapy research and education. You’ll be treated by professionals who combine world-class expertise with genuine care.
B.PHYSIO (HONS), PHD, PROFESSOR PHYSIO (LA TROBE)
Director, Physiotherapist
Special Interests: Osteoarthritis, Tendinopathy, Knee, Running
B. PHYSIO, MASTERS RESEARCH
Director, Physiotherapist
Special Interests: Knee, Osteoarthritis, Tendinopathy, Low Back Pain
B.PHYSIO, M SPORTS PHYSIO
Physiotherapist
Special interests: Cycling, Triathlon, Pilates, Foot and Ankle
B.PHYSIO, B. HEALTH SCIENCE, M SPORTS PHYSIO
Physiotherapist
Special Interests: Hip and Knee, Pilates, Strength and Conditioning
B. PHYSIO, MASTERS SPORTS PHYSIO, PHD
Sports and Exercise Physiotherapist
Special Interests: Hip and Groin Pain Consultant
B.PHYSIO, M SPORTS PHYSIO, M MUSCULOSKELETAL PHYSIO, PGCERT (PELVIC FLOOR HEALTH)
Physiotherapist
Special interests: Shoulder, Spine, Sports Injuries
Step inside Complete Physio Richmond
Welcome to Complete. Take a quick tour of our modern physiotherapy clinic 656 Bridge Rd, Richmond.
We support people from all walks of life in reaching their goals – whether it’s playing with kids or grandkids, walking or running pain-free, returning to work, or recovering from injuries both on and off the field. For athletes, we’re here to guide your return to play and elevate your performance.
Book Your First Appointment
Whether it’s your first physiotherapy session, a workplace or road injury, or a second opinion, we’re here to help you find clarity, confidence and a clear plan forward.
