Our clinician’s time is valuable, and we commonly have waiting lists. As such, we do have a late cancellation and failure to attend policy that applies to all patients at Complete. We ask that you allow more than 24 hours’ notice if you need to cancel your appointment, otherwise a cancellation fee of 50% of the consult cost will apply.
Failure to attend the appointment without cancellation will incur 100% of the consult fee. Cancellation fees and failure to attend fees must be paid within 7 days of the missed appointment. This policy allows us to ensure equal opportunity for people on our waitlist who may need an appointment.
For further information regarding the Complete. Late Cancellation and Failure to Attend policy, please email [email protected] or phone (03) 9882 2020.