FAQs

A referral is not needed, unless you plan to claim a rebate under the Medicare chronic disease scheme.

It may be if you have extras cover, the rebate will depend on the details of your policy. Please contact your insurance company for details. We have HICAPS system so you only have to pay the out of pocket expense. We do treat veterans, TAC and WorkCover patients.

We are a pay on the day clinic. You can pay via credit card, bank card or cash. View our fees.

An expert will assess your injury and give you an accurate diagnosis and a realistic management plan. Assessment includes a history and physical examination (including ultrasound imaging if necessary).

Bring shorts and sports bra for females

Please give 24 hours notice, otherwise the full consultation fee is applicable

Click here for full cancellation and failure to attend policy

Please bring any referral letters, test results and scan reports such as x-ray, MRI, CT or ultrasound results. If you have private health insurance, with extras cover please bring your card so that we can process the claim for you on the spot.

Parking is available at the following locations:

Bridge Road – One hour parking outside the clinic after 9am.

Yarra Boulevard – Two-hour parking on both sides of the street.

River Street – All day parking both sides.

Burwood Road – All day parking after 9am.

Tram numbers 48 and 75 stop directly out the front of the clinic.

Hawthorn train station is a 1.0km walk, or tram 75 toward the city will drop you right out the front.

To find the best possible public transport route to our clinic, please refer to the Public Transport Victoria Journey Planner.

We have different price points depending on the physiotherapist that you are booked to see. You can find all our appointment fees on our fees page.

Our physiotherapy sessions differ in length. Our initial consultations are longer than most clinics, allowing time to thoroughly assess and develop a plan for your injury. Initial consultations range from 45 to 60 minutes depending which clinician you see. To ensure ongoing high-quality and holistic care, our standard 30-minute follow-up consultations are also longer than what many other clinics provide. Your treating clinician may also recommend longer appointment times if indicated.

Yes we do offer online (telehealth) appointments if you are unable to attend our clinic in-person. Our clinical team includes world leaders in telehealth research, and this is a service we have been offering since long before the COVID-19 pandemic. You can visit our Telehealth page for further information.

Before joining a pilates class, you will need to book an initial assessment with one our physiotherapists. This is so they can assess which class type you would be most suited to and so they can develop an exercise program that supports your goals.

You can book online or email us on [email protected] or phone (03) 9882 2020.